- My institution has a subscription to Clinical Chemistry, and access to the Clinical Chemistry Online, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?
When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:Your institutional subscription has not yet been activated The person who "activated" the online subscription did not enter in all needed IP addresses for your institution The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server
What should I do?
- Send us Feedback so we can begin to diagnose the problem.
- Talk to your librarian, and let them know you are having trouble.
- My library subscribes to the paper Clinical Chemistry, and I can't get access to it online. Why?
Your institution has not yet activated its institutional subscription to Clinical Chemistry Online. All subscribers to the paper journal also receive access to the online journal. Notify your library that you would like access to the Clinical Chemistry Online, and encourage your librarian to activate the online subscription.
- Who from my institution can access Clinical Chemistry Online?
An online subscription permits unlimited simultaneous Internet access to Clinical Chemistry Online by authorized users generally at one location (the employees, faculty, staff, and students officially associated with the subscriber, and authorized patrons of the subscriber's library facilities that are administered from the subscriber's site or campus) through the use of the institution's IP address. Authenticated and authorized users may access Clinical Chemistry Online from other locations (e.g., through dial-in, telnet, etc.).
For a more detailed description of institutional access see our Guidelines for Institutional Internet Access to Clinical Chemistry
- What is an Institution?
Institutional Online Subscriptions generally provide access to Clinical Chemistry Online from an institution in one geographic location and do not permit remote campuses, remote sites, consortia, or other forms of subscription sharing. For the most part, an Institutional Online Subscription authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site.
For example, each campus in the State University of New York system is considered a different site, and each branch or office of Upjohn Laboratories is considered a different site.
- How will this work?
When someone attempts to use Clinical Chemistry Online, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access Clinical Chemistry Online simultaneously.
- What subscription packages are available? Individual (Non-Member) Subscribers
[Ordering Procedure][Rates and Policies]
[Ordering Procedure][Rates and Policies][Guidelines for Institutional Internet Access]
You can also receive Clinical Chemistry as part of your membership of AACC. Click here to find out more information about the benefits of becoming an AACC Member
- How can I tell if my institution has subscribed to Clinical Chemistry Online?
If your institution has a subscription, you'll automatically have access to the tables of contents, abstracts, full-text searching, full-text display, PDFs, Medline and GenBank links, and future tables of contents. You'll also see a button at the top of the page confirming you're signed in as part of an institution.
- Can my institution subscribe only to the electronic version?
- Will we still be able to get the paper version? And for how long?
Yes, institutions and individuals will be able to receive the paper version for the foreseeable future. At some time, AACC might decide to allow separate subscriptions for the electronic and paper versions.
- If our Clinical Chemistry Online subscription expires and at some later date we reinstate our subscription, will we have access to all years of the electronic version?
Yes, when you buy a subscription to Clinical Chemistry Online, you have access to all years of the database.
- How can I access the Clinical Chemistry Online if I am not an AACC member and I don't have access through an institutional subscription?
You may purchase the Clinical Chemistry as an Individual (Non-Member)subscriber or you may wish to apply for AACC membership. Without a subscription you have access to the table of contents, abstracts, and full-text searching (but not full-text viewing) at no cost and without having to register.
Still have questions?
For further information, please contact AACC Customer Service. Office hours are 9:00 am - 5:00 pm EST Monday-Friday.
AACC Customer Service
900 Seventh Street, N.W., Suite 400
Washington, DC 20001
Phone (202) 857-0717 or 1 (800) 892-1400
Fax (202) 887-5093